I DECIDED TO STAY WITH COMCAST. Yes, you read correctly. I made the decision yesterday after coming ‘thisclose’ to switching to Verizon.
This is the reason and in no way do I take back anything I said previously (below) about Comcast. I simply used my head instead of my heart, and took the better deal.
Everyone’s decision is different – I’ll share my parents’ – but I live in a Philadelphia high-rise. Comcast is by far the easiest company to use in my building. I’ve asked the management to ask the board to look into competition and a group deal. (More on the group deal in just a moment.) Fios isn’t offered here and satellite dishes have been ruled legal, but I face the north side and am closer to the bottom of the building than the top.
I was able to overcome both of those obstacles back in South Beach and loved having DirecTV. Then at Riverwood, also in Miami, the condo management had negotiated deals with Comcast for basic cable that were part of our maintenance fees. Anybody could pay more for extras. I wish we had a similar system here for hundreds of units (twice the number there) that would also include basic internet.
I really looked into Verizon, which I use for my cell phone, and had a nice online chat about a mobile Wi-Fi hotspot. Buying the device would clear up the need for the internet – however, I went to the store and they were honest. The device would use data. The amount of data would depend on how much I use it, and I have the perfect amount for right now. I come very close to the limit but don’t exceed it. On the chat, I was told I could pay $20 more every month for unlimited data, but found out that wasn’t true when they checked at the store. Instead, they’d have to start the bill from scratch and I’d pay $40 more every month. Also, the speed would be much less than Comcast’s offer.
Comcast started as usual, a pain in the ass.
You’ll remember, or see just below, on Thursday, I threatened them and told them to look at this blog post that the world can see.
On Friday, I tried to call but they had their outage. After not getting through twice, I talked to a computer that told me my wait should be less than five minutes. I hung up after listening to oldies for an hour-and-a-half.
I would not do frustrating work with Comcast over the weekend, knowing my point was made on the blog, out there and even updated from the original.
Monday, we had a l-o-n-g series of Twitter direct messages.
They asked for my name and phone number. Then they told me the phone number “provided pulls up more than one account” and asked for my address. I gave it to them and told them to lose the two former addresses where I used Comcast, because those accounts have been closed for so long.
I’d been told specifically to ask for the loyalty team but got the social media corporate team. I insisted they read the blog because “I’m not repeating anything. I wasted enough time chatting & waiting to talk to Comcast people,” and I was in a rush. They didn’t know part of that rush was to get to the Verizon store, so they’d better be quick.
After a little more back-and-forth, and mentioning a similar increase for my parents, I was at the bookstore.
This is what Comcast offered:
Note the price went down by $20 from the original, but they didn’t give an exact total including taxes and fees. Eventually they did, and it was just $30 more than I was paying, better internet speed, and a DVR that would let me stream programming anywhere (once I learn how that works because I may have had the DVR before and never used it). I haven’t noticed any change in channels.
But I was unfamiliar with the approval form and away from home, using only my phone.
Eventually, I made it from the bookstore to the Verizon store and as I explained, they were honest that they couldn’t offer a better deal without Fios.
I have a digital antenna and can see all the local stations and subchannels for free.
I could’ve bought two more digital antennas since I have three TVs, but would’ve still needed the internet, as I explained. I already had a device that’s supposed to act as a mobile DVR that comes with a place to insert Roku or anything else.
But it’s also summer, when the networks are into reruns and a lot of nonsense, so I figured it would be less expensive and easier to stick with cable instead of making multiple changes I couldn’t be sure about. Potentially losing the news channels didn’t play much of a role, since I can read and stream the news, and I’m not planning on getting back into what so much TV “journalism” has become.
So that’s my story. Yesterday, Comcast ended up being very, very nice – and the better deal.
As for my parents in Florida, they got a similar Comcast increase for cable and the internet, but somehow their new bill was $100 more than mine!
I suggested since they have AT&T for their home phone (but are on my Verizon cell phone plan), they should consider switching to AT&T for the internet, which I had in Florida, and AT&T-owned DirecTV, which I really liked many years back when it was under different ownership.
That would make three different AT&T products for them and probably cost a lot less money. I hope they’ll be tough with Comcast and lucky with AT&T.
ORIGINAL FROM THURSDAY:
I don’t know how many of you still have cable TV or satellite these days. It seems everyone is a cord-cutter.
Looks like I’m about to join the crowd, and would appreciate your experiences and suggestions.
I have basic cable and internet. Nothing special. The fees have been going up, little by little for the past year.
Last month, I paid $131.54. This month’s bill came today and Comcast suddenly wants $185.09!
Mark my words: That will not continue. In fact, if I pay that one time, all the regulators will hear from me. Has anybody ever seen me bluff?
You’ll understand a lot more when you read the “chat” Glenjoe and I spent an hour preparing for you to read!
Then, my plan was that when I was done publishing, I’d call the Comcast Loyalty Team. That way, they could read this, instead of me having to explain everything all over again, so I can eat. But I had to be done by 9! Didn’t happen. Not even close. So tomorrow.
And why should I have to call? Doesn’t Comcast offer phone service?
Plus, how will they react after this story titled “Consumer Reports’ ‘What the Fee’ campaign targets Comcast for its TV, sports fees” in the Philadelphia Inquirer, posted online yesterday afternoon?
Keep reading. This is the transcript. Enjoy the back-and-forth more than I did!
Meanwhile, I’m glad I got a phone number because these two similar promotions of many I’ve gotten and saved over the past few months have different phone numbers. I wonder if they offer different prices.
Then, of course, is the point of the Inky article: the fees. Yes, there are taxes and franchise fees, but I’m going to focus on cable and satellite companies paying retransmission fees to the broadcast TV stations they carry because they’re more my expertise. Those are the stations we could get for free by antenna, if we chose to.
This is that part of my bill Philadelphia customers get.
Notice Comcast charges me $7.50 every month for TV stations and $6.75 as a regional sports fee.
Don’t forget we’re talking about the conglomerate Comcast. They own a lot.
First, I’m very, very angry those broadcast TV fees don’t go directly to the area TV stations for what was negotiated (forced on Comcast so we, the customers, pay for something we could get for free).
Second, Comcast owns WCAU-NBC 10 and WWSI-Telemundo 62 here in Philadelphia. I’d also be very, very angry if those broadcast TV fees are not in line with those TV stations’ ratings. NBC 10 may be a very distant second place to WPVI-6 ABC, so I’d think NBC 10 should get a very distant second amount, compared to 6 ABC. Isn’t that similar to the cost advertisers pay, but advertisers pay by program? And NBC 10 could promote Telemundo 62 all it wants but that doesn’t mean many people watch. Its retransmission fee should be relatively tiny. I’d love to know how much each station makes. They are federally licensed and regulated, so I suppose it’s possible.
One thing is for sure and that’s that Comcast-owned TV stations had better not be making more money than they deserve, compared to the competition. Otherwise, it may be a violation of a condition it agreed to when it bought NBC Universal.
And as far as the regional sports fee goes, is there any other than NBC Sports Philadelphia, formerly Comcast SportsNet? Yes, they pay to show Phillies games, which used to be free, over the air, before retransmission fees had been invented. Apparently that one cable station I hardly ever watch doesn’t get the whole pot of $6.75!
I know because on our bills, and between pages 3 and 4 of the transcript, it says both regional sports and broadcast TV fees only “recovers a portion” of the costs. So what happens to the rest? All customers should be angry!
(And speaking of sports, the NFL Network is not regional, so the April article in the Inky, “Comcast bumps NFL Network up a tier, adding $10 for the network,” is a separate fee for subscribers who want that particular channel.)
Anyway, it’s now well after 10pm. I spent that last 30 minutes with a computer that keeps freezing. I’m hungry, but I can’t wait to talk to somebody in Comcast’s Loyalty Team tomorrow. I’ll have that lucky person read this first.
On the other hand, your best advice on cutting the cord would be very appreciated below in the comments section.
Thanks to you, and of course Philadelphia-based Comcast. Yes, it’s a hometown company!
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