Ready to ‘X out’ Comcast Xfinity from my life

I DECIDED TO STAY WITH COMCAST. Yes, you read correctly. I made the decision yesterday after coming ‘thisclose’ to switching to Verizon.

This is the reason and in no way do I take back anything I said previously (below) about Comcast. I simply used my head instead of my heart, and took the better deal.

Comcast logo sized

Everyone’s decision is different – I’ll share my parents’ – but I live in a Philadelphia high-rise. Comcast is by far the easiest company to use in my building. I’ve asked the management to ask the board to look into competition and a group deal. (More on the group deal in just a moment.) Fios isn’t offered here and satellite dishes have been ruled legal, but I face the north side and am closer to the bottom of the building than the top.

I was able to overcome both of those obstacles back in South Beach and loved having DirecTV. Then at Riverwood, also in Miami, the condo management had negotiated deals with Comcast for basic cable that were part of our maintenance fees. Anybody could pay more for extras. I wish we had a similar system here for hundreds of units (twice the number there) that would also include basic internet.

I really looked into Verizon, which I use for my cell phone, and had a nice online chat about a mobile Wi-Fi hotspot. Buying the device would clear up the need for the internet – however, I went to the store and they were honest. The device would use data. The amount of data would depend on how much I use it, and I have the perfect amount for right now. I come very close to the limit but don’t exceed it. On the chat, I was told I could pay $20 more every month for unlimited data, but found out that wasn’t true when they checked at the store. Instead, they’d have to start the bill from scratch and I’d pay $40 more every month. Also, the speed would be much less than Comcast’s offer.

Comcast started as usual, a pain in the ass.

You’ll remember, or see just below, on Thursday, I threatened them and told them to look at this blog post that the world can see.

On Friday, I tried to call but they had their outage. After not getting through twice, I talked to a computer that told me my wait should be less than five minutes. I hung up after listening to oldies for an hour-and-a-half.

I would not do frustrating work with Comcast over the weekend, knowing my point was made on the blog, out there and even updated from the original.

Monday, we had a l-o-n-g series of Twitter direct messages.

They asked for my name and phone number. Then they told me the phone number “provided pulls up more than one account” and asked for my address. I gave it to them and told them to lose the two former addresses where I used Comcast, because those accounts have been closed for so long.

I’d been told specifically to ask for the loyalty team but got the social media corporate team. I insisted they read the blog because “I’m not repeating anything. I wasted enough time chatting & waiting to talk to Comcast people,” and I was in a rush. They didn’t know part of that rush was to get to the Verizon store, so they’d better be quick.

After a little more back-and-forth, and mentioning a similar increase for my parents, I was at the bookstore.

This is what Comcast offered:

2018-07 comcast offer

Note the price went down by $20 from the original, but they didn’t give an exact total including taxes and fees. Eventually they did, and it was just $30 more than I was paying, better internet speed, and a DVR that would let me stream programming anywhere (once I learn how that works because I may have had the DVR before and never used it). I haven’t noticed any change in channels.

But I was unfamiliar with the approval form and away from home, using only my phone.

Eventually, I made it from the bookstore to the Verizon store and as I explained, they were honest that they couldn’t offer a better deal without Fios.

I have a digital antenna and can see all the local stations and subchannels for free.

I could’ve bought two more digital antennas since I have three TVs, but would’ve still needed the internet, as I explained. I already had a device that’s supposed to act as a mobile DVR that comes with a place to insert Roku or anything else.

But it’s also summer, when the networks are into reruns and a lot of nonsense, so I figured it would be less expensive and easier to stick with cable instead of making multiple changes I couldn’t be sure about. Potentially losing the news channels didn’t play much of a role, since I can read and stream the news, and I’m not planning on getting back into what so much TV “journalism” has become.

So that’s my story. Yesterday, Comcast ended up being very, very nice – and the better deal.

As for my parents in Florida, they got a similar Comcast increase for cable and the internet, but somehow their new bill was $100 more than mine!

I suggested since they have AT&T for their home phone (but are on my Verizon cell phone plan), they should consider switching to AT&T for the internet, which I had in Florida, and AT&T-owned DirecTV, which I really liked many years back when it was under different ownership.

That would make three different AT&T products for them and probably cost a lot less money. I hope they’ll be tough with Comcast and lucky with AT&T.

FRIDAY UPDATE:

 

ORIGINAL FROM THURSDAY:

I don’t know how many of you still have cable TV or satellite these days. It seems everyone is a cord-cutter.

Looks like I’m about to join the crowd, and would appreciate your experiences and suggestions.

I have basic cable and internet. Nothing special. The fees have been going up, little by little for the past year.

 

Comcast logo sized

Last month, I paid $131.54. This month’s bill came today and Comcast suddenly wants $185.09!

Mark my words: That will not continue. In fact, if I pay that one time, all the regulators will hear from me. Has anybody ever seen me bluff?

You’ll understand a lot more when you read the “chat” Glenjoe and I spent an hour preparing for you to read!

Then, my plan was that when I was done publishing, I’d call the Comcast Loyalty Team. That way, they could read this, instead of me having to explain everything all over again, so I can eat. But I had to be done by 9! Didn’t happen. Not even close. So tomorrow.

And why should I have to call? Doesn’t Comcast offer phone service?

Plus, how will they react after this story titled “Consumer Reports’ ‘What the Fee’ campaign targets Comcast for its TV, sports fees” in the Philadelphia Inquirer, posted online yesterday afternoon?

inky comcast

Keep reading. This is the transcript. Enjoy the back-and-forth more than I did!

x1

x2

comcast correction

x3

x4

x5

 

 

Meanwhile, I’m glad I got a phone number because these two similar promotions of many I’ve gotten and saved over the past few months have different phone numbers. I wonder if they offer different prices.

2 phone numbers

Then, of course, is the point of the Inky article: the fees. Yes, there are taxes and franchise fees, but I’m going to focus on cable and satellite companies paying retransmission fees to the broadcast TV stations they carry because they’re more my expertise. Those are the stations we could get for free by antenna, if we chose to.

This is that part of my bill Philadelphia customers get.

broadcasting sports fees

Notice Comcast charges me $7.50 every month for TV stations and $6.75 as a regional sports fee.

Don’t forget we’re talking about the conglomerate Comcast. They own a lot.

First, I’m very, very angry those broadcast TV fees don’t go directly to the area TV stations for what was negotiated (forced on Comcast so we, the customers, pay for something we could get for free).

WCAU WWSI WPVI
Logos from https://www.nbcphiladelphia.com/https://www.telemundo62.com/ and http://6abc.com/ courtesy Wikipedia

Second, Comcast owns WCAU-NBC 10 and WWSI-Telemundo 62 here in Philadelphia. I’d also be very, very angry if those broadcast TV fees are not in line with those TV stations’ ratings. NBC 10 may be a very distant second place to WPVI-6 ABC, so I’d think NBC 10 should get a very distant second amount, compared to 6 ABC. Isn’t that similar to the cost advertisers pay, but advertisers pay by program? And NBC 10 could promote Telemundo 62 all it wants but that doesn’t mean many people watch. Its retransmission fee should be relatively tiny. I’d love to know how much each station makes. They are federally licensed and regulated, so I suppose it’s possible.

One thing is for sure and that’s that Comcast-owned TV stations had better not be making more money than they deserve, compared to the competition. Otherwise, it may be a violation of a condition it agreed to when it bought NBC Universal.

NBC Sports Philadelphia
https://www.nbcsports.com/philadelphia/

And as far as the regional sports fee goes, is there any other than NBC Sports Philadelphia, formerly Comcast SportsNet? Yes, they pay to show Phillies games, which used to be free, over the air, before retransmission fees had been invented. Apparently that one cable station I hardly ever watch doesn’t get the whole pot of $6.75!

I know because on our bills, and between pages 3 and 4 of the transcript, it says both regional sports and broadcast TV fees only “recovers a portion” of the costs. So what happens to the rest? All customers should be angry!

(And speaking of sports, the NFL Network is not regional, so the April article in the Inky, “Comcast bumps NFL Network up a tier, adding $10 for the network,” is a separate fee for subscribers who want that particular channel.)

Anyway, it’s now well after 10pm. I spent that last 30 minutes with a computer that keeps freezing. I’m hungry, but I can’t wait to talk to somebody in Comcast’s Loyalty Team tomorrow. I’ll have that lucky person read this first.

On the other hand, your best advice on cutting the cord would be very appreciated below in the comments section.

Thanks to you, and of course Philadelphia-based Comcast. Yes, it’s a hometown company!

comcast santa

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Today, Merry Christmas to Comcast! You’re welcome!

No waiting until Christmas on Monday. Comcast, you obviously consider yourself too powerful.

comcast santa

Today, your hard-earned rate hikes take effect. Santa says you’ve been such a good company this year, only getting me concerned and wasting my time by forgetting when my Xfinity introductory offer ends.

comcast xmas 1
Comcast notice, page 1 of 7
comcast xmas 2
Comcast notice, page 2 of 7

money dollars cents

Does anyone reading this have suggestions for me for when that offer actually does expire? I need the internet (keeping net neutrality, which nobody is counting on Comcast to do), and pretty much the local and basic cable stations, especially news. Nothing special. None of the new programs I’ve read about but never seen. There are a lot of companies’ names that I’ve read about but never understood. (See new information released today, below.)

Seems like I’ll be looking at something very different and unfamiliar, since my building doesn’t do Verizon’s Fios nor satellite.

comcast old 595x227
Comcast’s old logo, before the feds let it buy NBC/Universal — under several conditions.

Comcast, I know costs go up but Philadelphia is your hometown, you have more to lose here than elsewhere and here, you actually own so much of your own programming and channels, including one for local sports fans (now called NBC Sports Philadelphia) and two broadcast, over the public’s airways.

One is WCAU-NBC10 (where I worked, 1998-2000, under General Electric, before the Universal and Comcast buyouts) and there’s WWSI-Telemundo62, the Spanish station really licensed to Atlantic City, whether or not it concentrates on people down the shore. In case you didn’t know, it comes just less than three years after NBC pulled its affiliation from New Jersey’s only major network affiliate, WMGM-40 in Atlantic City. That voice is gone.

SIDEBAR: Looking at NBC10’s website, I noticed the Channel 10 homepage weather featured “StormTracker4” and thought that was weird. NBC also owns its station in the next city up: WNBC-4 in New York. WNBC also brands its homepage weather “StormTracker4” but that makes sense, since it’s Channel 4!

So I tried another NBC-owned station that’s not on Channel 4 (anymore): WTVJ-6 in Miami. Their homepage weather is called “First Alert Doppler 6000” which makes sense for Channel 6 and is different from NBC’s two northern stations that are bigger, have different channel numbers, but the same name (at least at this moment). I wonder if this is regular or something simply went wrong.

Don’t forget synergy saves parent company Comcast money, and should be factored into our fees, too. (And kudos to Miami for actually selling their web weather preview!)

ANOTHER SIDEBAR: Newswise today, I noticed NBC10 beat Philadelphia competitor WTXF-Fox 29 (where I worked, 2016-2017) that had two headlines way up above the fold that were known and could’ve been written long ago — seven months and 15 months ago, respectively. Their personnel decisions should be going under the microscope.

fox29 headlines 12-20-2017
fox29.com (21st Century Fox)

First, on May 9, 2017, it reported Philadelphia’s District Attorney’s Office decided not to charge Amtrak engineer Brandon Bostian “with a criminal offense” in the May 2015 crash that killed eight people and injured 200 others.

Then, three days later on May 12, 2017, it reported, “Pennsylvania Attorney General Josh Shapiro expanded on charges a Philadelphia judge approved a day earlier after the family of a woman killed in the crash sought a private criminal complaint” and that specific story, more than seven months old, was for some reason updated today!

fox 2nd article 05-12-2017
Your guess why a May 12 Associated Press article had to be updated Dec. 20 is as good as mine. I don’t know what’s new or corrected from May 12.
Second, a year and a half ago, in June 2016, I had trouble inserting my subway token at the Broad Street Subway’s Spring Garden station. There was no place to insert it. I ended up having to walk up and down steps at three of the four corners of that intersection to finally find a human to take my token and let me down to the train platform. So we knew tokens were being phased out. Besides, how many other cities already did away with them?
Christmas
SIDEBAR OVER: So Comcast/Xfinity, for now, Merry Christmas, but I don’t know how long my even more costly business with you will last. We’ll have to find out if and when our relationship changes in the future. I can’t wait to see (with my own eyes) what you propose.
xfinity 595x227

I also wonder, did @PHLCouncil, and especially my district’s @Darrell_Clarke, who happens to be city council president, allow your rate hike?

P.S. Readers probably figured out I had the Comcast portion of this blog post prepared since shortly after I got my bill (and read it) weeks ago. Coincidentally, I found several other articles on similar topics with updates and possible solutions, this morning alone!

old tv sets

First, The New York Times‘ “How to cut the cord on cable” which prepares us to use the internet and streaming services to save a ton of money. Our viewing habits are different, so we all should read it.

Second, according to The Seattle Times, a Washington State broadband company “filed a claim with the FCC saying cable giant Comcast is unfairly trying to force Wave to provide higher-priced sports TV channels to customers who don’t want them.”

Third, the fighting between station owners, and cable/satellite operators, for retransmission consent money that probably cost you from watching something you wanted at some point (with both sides blaming each other) continues.

According to TVAnswerMan, “AT&T’s U-verse TV service lost two more local stations last night due to a fee fight with their owner, Sarkes Tarzian, Inc.” Satellite provider Dish had been involved in the majority of recent fights. New England Patriots fans almost didn’t see the game against AFC-East rivals, the Miami Dolphins, until the Boston CBS station allowed carriage.

FTV Live‘s Scott Jones put it best:

Finally, Bloomberg warns, “Cable TV’s password-sharing crackdown is coming” and “it’s a growing problem that could cost pay-TV companies millions of subscribers — and billions of dollars in revenue.”

The article reports TV Everywhere, started in 2009, “was an attempt to appeal to young consumers by letting them access cable or satellite shows on any device.” Of course, that “any device” part led to piracy and password-swapping since companies like Charter/Spectrum only force paying customers to enter their passwords for each device once a year. Somehow, tens of thousands watched just one subscriber’s streams simultaneously for free!

budget
Anyway, after all that, got a solution for my Comcast concern? I’d love to hear in a comment! (Got a web link?) And thanks!